Returns
Returns and refund requests
Do you want to return your product because you changed your mind?
That is, of course, no problem! At Dartshopper, you get as much as a 30-day cool-off period. That should be enough time to decide, right?
Using this reflection period and returning your product is very easy. For a full refund*, it is important that the items are returned in original condition and – if reasonably possible – in the original packaging.
Note: personalized items, such as printed shirts or printed flights, cannot be returned.
Read below exactly how the return process works and which conditions apply. |
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Step 1: Register your return via our returns portal. Click here and enter your order number and email address and follow the steps. |
Step 2: Prepare your return shipment. Pack the products neatly in the envelope or box in which you received the shipment. If you no longer have it, use another sturdy packaging. |
Step 3: Bring your package to a parcel point. Bring your package to the parcel point and keep your shipping receipt safe until we have fully processed the return! You will automatically receive an email as soon as we have processed your return. |
Step 4: Receive the full refund*. You will receive your full refund* of the returned products back to your bank account, credit card, or afterpay account. |
Note! Do not just send a return to us without registering your return. This way, you prevent your return from getting lost.
* Full refund
Does your product not meet the return conditions?
Then a depreciation of up to 40% may be charged. The reasons for this can be found at the bottom of this page. This depreciation is necessary to restore the product to top condition.
You are only responsible for this depreciation if you have used the product more than necessary to assess how it works or to test the features.
If the product can no longer be repaired, we will send it back to you.
What is allowed, what is not?
Allowed | Not allowed |
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Cutting the tape to remove the product from the packaging | Tearing open the box to remove the product from the packaging |
Viewing and feeling the product, as you would in a store. | Assembling, installing, throwing, and/or using the product |
Unpacking a product and placing it on a clean surface to inspect |
Other matters related to returns:
For more information about returns, please contact our customer service team.